Our Disputes team works independently
with checks in place to ensure impartiality and transparency. Beyond resolving individual cases, the insights we gain from disputes help us improve assurance processes and address emerging risks across the systems we oversee.
We encourage stakeholders to contact us if they have concern(s). Your feedback helps us protect the integrity of certification schemes and strengthen trust in sustainability claims.
Find the right channel for your feedback
Use this guide to quickly find the mechanism best suited to your concern.
An expression of dissatisfaction about ASI or the activities of ASI personnel, or to the activities of an ASI-accredited/approved CAB.
Who can submit?
Anyone (non-anonymous)
A report of an activity, observation, stakeholder comment or concern that threatens the credibility of a certification scheme or ASI.
Who can submit?
Anyone (anonymity allowed)
A request by a CAB for ASI to reconsider a Nonconformity or Decision. It can be submitted by CABs.
Who can submit?
Anyone (anonymity allowed)
