Our Disputes team works independently
with checks in place to ensure impartiality and transparency. Beyond resolving individual cases, the insights we gain from disputes help us improve assurance processes and address emerging risks across the systems we oversee.
We encourage stakeholders to contact us if they have concern(s). Your feedback helps us protect the integrity of certification schemes and strengthen trust in sustainability claims.
Find the right channel for your feedback
Use this guide to quickly find the mechanism best suited to your concern.
An expression of dissatisfaction about ASI or the activities of ASI personnel, or to the activities of an ASI-accredited/approved CAB.
Who can submit?
Anyone (non-anonymous)
A report of an activity, observation, stakeholder comment or concern that threatens the credibility of a certification scheme or ASI.
Who can submit?
Anyone (anonymity allowed)
A request by a CAB for ASI to reconsider a Nonconformity or Decision. It can be submitted by CABs.
Who can submit?
Anyone (anonymity allowed)
Unreasonable Complainant Behavior
ASI is committed to addressing and resolving Complaints in an equitable, impartial, and efficient manner. While we strive to be accessible to all stakeholders, there may be rare instances where a Complainant’s actions become unreasonable and hinder ASI’s ability to deliver on this commitment.
These unreasonable actions can impede either the administration or investigation of Complaints in general, or a specific Complaint. Such behavior may occur at any stage of the Complaints process (Submission, Appraisal, Investigation, Direct Dialogue, or Closure).
ASI reserves the right to restrict communication with Complainants who display unreasonable actions, as described in the ASI policy on unreasonable complainant behavior (ASI-POL-20-116). Where such restrictions are applied, ASI will communicate the terms and duration of those restrictions.
