Handling disputes
gives us vital opportunities to strengthen the systems we work with. The insights we gain from these challenges help us protect the integrity of certification schemes and ultimately strengthens trust in sustainability claims.
We encourage you to contact us with any complaints, incidents, or challenges. We handle disputes with impartiality and transparency.
An expression of dissatisfaction about ASI Accreditation or the activities of ASI personnel, or to the activities of an ASI-accredited conformity assessment body.
Who can submit?
Anyone (non-anonymous)
A report of an activity, observation, stakeholder comment or concern that threatens the credibility of a certification scheme or ASI Accreditation.
Who can submit?
Anyone (anonymity allowed)
A request by a conformity assessment body for ASI to reconsider a Nonconformity or Decision.
Who can submit?
An applicant or accredited conformity assessment body (anonymity allowed)
Unreasonable Complainant Behavior
ASI Accreditation is committed to addressing and resolving complaints in an equitable, impartial, and efficient manner. While we strive to be accessible to all stakeholders, there may be rare instances where a complainant’s actions become unreasonable and hinder ASI Accreditation’s ability to deliver on this commitment.
These unreasonable actions can impede either the administration or investigation of complaints in general, or a specific complaint. Such behavior may occur at any stage of the complaints process.
ASI reserves the right to restrict communication with complainants who display unreasonable actions, as described in our policy on unreasonable complainant behavior (ASI-POL-20-116). Where such restrictions are applied, ASI Accreditation will communicate the terms and duration of those restrictions.
